Called today to cancel an order I already cancelled a week ago. Got hung up on once, then called back. Got put on hold for twenty minutes, then hung up on. Called back a third time over ten minutes ago to ask to speak with a manager after being told two invalid phone numbers at the beginning of the call. Still on hold. I've now spent my entire break at my full time job on hold to, again, cancel an order that I cancelled last week. Finally, after almost fifteen minutes on hold, the same associate picked back up to ask my order number and phone number and said "the lady" will call me back. I just wanted to cancel an order.
It's Walmart. What else is there to say? Seriously tho, it's a pretty good store, been shopping here for many years. Some employees are unhelpful given working there is "just a job" to them and could care less about customer service so it's like pulling teeth to get them to help you. Aside from those few lazy employees, most are very helpful and will go out of their way to help you. There is a Subway inside the store which is nice to go eat at sometimes.
I have experienced a lot of bs from the staff at this Walmart. Especially certain department heads. And they no longer do price matches. Their pharmacy is a joke. The few, and I stress the point of few, employees that are actually helpful and courteous get my full respect.... But you see the trickle down from management in the customer service.
It sure would be nice if I could find a pair of jeans in wrangler that were my size. 32X33 or even 32X32. I don't think that's to much to ask. Don't get me started on socks. That's a whole another subject..
I went to Walmart tonight. I went through a lady's line on register 3, she was so courteous and friendly. This was at 6:29 P.M. on 12/17/2017. I hope she gets some recognition. We went in to buy a few things with a basket and ended up over shopping. She took the time to give us a cart and she was so nice. I really appreciate her help. She was so sweet. It was overall an enjoyable experience. Thank you again!
Walmart is a US Department Store based in Wilmington, Delaware. Walmart is located at 1251 Centerville Rd, Wilmington, DE 19808, USA.
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