Never again will I rent from this Budget. We needed a 15-passenger van for a function. We called to verify they had one because it is not easy to find a 15-passenger van. They confirmed they will have one. Then we received a phone call to verify a 12-passegnar van two days prior to the rental day. We told them that we rented a 15-passenger van. They assured us that one will be there Saturday morning when picking up. We arrived and there was no 15-passenger van. The manager Gabe said that he will give a discount because of the difficulties we were having. When dropping the new vehicle off that afternoon there was no discount given. He kept saying that he has to discuss this with his territory manager. He promised a phone call Sunday morning. Sunday morning came and no phone call. I called around 1:30 and Gabe had left for the day. I tried calling Monday morning and he was not in yet but as told they were still waiting for a phone call from their territory manager. My husband called later that afternoon and still no answer. I finally get tired of the run around and called the corporate company. They offered me a very good discount and it was taken care of within five minutes of calling. Stay very far away from this place. We were not the only customers that day with difficulties with our rental. Anther couple that same day rented a truck but when arriving to the lot to pick up tier rental, there was no truck on the lot. Terrible place to rent from and no care for their customers!
Just go with U-haul.
Calls me less than 24 hours before my move to tell me that the truck we reserved 2 weeks ago will not be available. Tells me I'm the one that has to call the main customer service number to cancel my reservation and not be charged anything.
Absolutely awesome service. On-time, cars are spotless, service is exceptional. I highly recommend.
Fantastic service. They had the best pricing around especially if you prepay for the auto rental
Budget Car Truck Rental is a US Car Rental based in Wilmington, Delaware. Budget Car Truck Rental is located at 702 Philadelphia Pike, Wilmington, DE 19809, USA.
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