Nice place for kids. Lot of games available for kids especially during winter good place to hang out. But not the best place to eat with them but younger kids love the games. Tables are not clean. lot of Food items found across the play area.if its clean I never mind to give 5 rating
If I can rate it a half of star I would.first it was over crowed,2nd the place was dirty and trashy,the table of all taken and filled with trash.the carpets was a mess.staff member was fast with the food.I wouldn't recommend this place to anyone.They need a cleaning crew.and a limit to reserve seatings.
My visit with this location was absolutely horrible! I had a birthday party for my son and we had the worse possible time ever. First I was told to arrive to the party 30 minutes early so that me and the host could set everything up (my party was 3-5pm). I was not approached by the host until 3pm. I was then brought to my table and waited until 3:15pm, for the host to come over and take the food order. My guest and I then waited until 3:30pm to get the unlimited game cards that came with the party package. We were then told to go back to the table by 3:45 to receive our food. I asked if we could get extended time since the party did not start until 3:30pm. The manager/host, Shawna told us no. Shawna then proceeded to tell us that a worker called off and she was doing 3 parties by herself. That has nothing to do with me and my party. I then proceeded to grab all of my party guest at 3:45pm and we all went to the table. I had to search around the place to find Shawna, to see where the food was. We finally found her and we were missing drinks and plates. After we all ate, it was then time for the live show. While the party guest and I were upfront, my son's bike and helmet were stolen from our table. We ended the party then, and we didn't even break open the pinata. We ended up finding my son's bike by an exit and his helmet in a corner. The host/manager, Shawna, was not watching our table. This could have all been prevented if there was a personal host per party. We also spoke with the other manager, Dwayne, and we received nothing but attitude. When it came to check out Shawna took money off, but she stated I was supposed to get an email that would be a survey. She then proceeded to tell me to lie about our experience, because that really affected the store. I never received an email since the party, and I have a feeling they didn't send it because they knew what I was going to say. One week later I received a call from the general manager, that happened to be off that day, and she stated that she would send me a family pass to their store with a free large pizza in the mail. She said it would be delivered in two days. I have never received anything, and it has been 5-6 days. This store is horrible and requires new management. I don't want anyone wasting their money at that establishment.
Food took long but was served hot at the table, salad bar was nice for the extra bucks, soda fountain a bit messy and disorganized. Playground was indeed very entertaining for the kids, they had fun and were happy, mommy happy too, variety of games to pick. Very pleasant atmosphere, downfall? Not enough personnel to cover all areas of the floor, especially when it's jam packed with two birthdays plus general public on a Friday night. Otherwise, employees were friendly and attentive, they tried.....
Good pizza, fresh and hot. Down hill from there. Unclean. Salad bar is a bit. Soda fountain dirty and unorganized. It needs new mngmnt.
Chuck E Cheese S is a US Restaurant based in Wilmington, Delaware. Chuck E Cheese S is located at 3601 Silverside Rd, Wilmington, DE 19810, USA.
Please contact with Chuck E Cheese S using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Chuck E Cheese S opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Restaurant in Wilmington