This hospital is truly amazing. From the time we arrived to the ER, the staff has been nothing but wonderful. Every single person. They have been kind and have taken great care of my son. I feel reassured by their professionalism and knowledge. Anyone who has taken care of their sick child knows how important it is to trust your healthcare institution. I cannot express how impressed I have been with this facility and everyone that is employed here.
We see several specialist at Nemours and have been in for several procedures. The staff is always great and they're always very accommodating and understanding, especially with us traveling from out of state to come in. We some times travel twice a week to get our daughter there. It's worth it to us, we get some of the best care for her here. We've been to several "leading" hospitals in search of treatment for our daughter, we certainly didn't get the quality of care that we do here at Nemours. The Doctors are always quick to respond when I send an email, they will take their time and answer all of my questions and they take my concerns seriously. When I need them to call, they always do so. I know my daughter isn't their only patient, far from it, but they make us feel like she's always a priority for them. The staff is always very great with my daughter. They understand that the children are scared and will do anything it takes to help put your child at ease. We couldn't be happier with our choice to move her care to Nemours.
Great doctors! Appreciated the comprehensive team approach. When we arrived at the ER for an abdomen issue they also brought in a surgical team and collaborated with ER docs on a treatment plan!
My son has many specialists here. We were sent here because he has a history of seizures and his temperature was running high. The Emergency Department was on the ball, had all of his blood drawn and swabs down and antibiotics administered within an hour of being there. My son was admitted and we (my husband and I) got to stay in the room with him during the night. The doctors, nurses, aides, and even housekeeping have been so nice and attentive to our son. He even got an early christmas present while we were here! I couldn't have asked for better more professional care!
The review of this hospital is very strange due to the fact some doctors and workers are great and some are just lazy, rude and not willing to help. My son has been going to the endocrinologist here for about six years. The Dr he had was great but sadly he retired. He now has a new dr who seems nice but he don't seem like he reviewed my son's chart before seeing him. He does not seem to know what he is doing. I called to have a note sent to the Dr due to a question i had and one of the representatives who answered the phone had no phone etiquette at all. I'm not surprised because for 6 years she has lacked the ability to get things done or willingness to help. I asked for assistance with something and she quickly advised me it is not my responsibility, do it yourself. I quickly thanked her and hung up the phone. The endocrine department needs to have every phone operator receive a class in customer service. Very sad to continually have problems with the same people year after year. Again, some people are great and others just need to find a new job.
Nemours Alfred I Dupont Hospital For Children is a US Hospital based in Wilmington, Delaware. Nemours Alfred I Dupont Hospital For Children is located at 1600 Rockland Rd, Wilmington, DE 19803, USA.
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