Says the store opens at 10:00 online. as of now I've been patiently waiting outside the store for 41 minutes. If I get a good deal, I'll give it a five star review. If not I'm gonna make alter egos with all of my friends and we're gonna flame this place like a traveling pack of Charizards. Don't test me.
The manager, John, was amazing!!! We were ready to leave Verizon altogether & go with Sprint. We walked in to cancel everything & John patiently walked us through all of the details as well as the pros & cons of staying vs. leaving. He was very even tempered and empathetic to our frustration which immediately broke the tension we were feeling when we charged in there. He continually paused to make sure we were understanding all of our options and we did not feel rushed to make decisions. In the end, he set us up with an unlimited plan for our family for a much better cost and we will save money now and in the long run. The best part was being able to walk in and be helped immediately vs. having to wait in a long line. We highly recommend this store and the folks who work here. We will definitely be back next time we need new phones!
At all costs STAY AWAY FROM THIS STORE! I saw some of the worst customer service done in this store.
I wouldn't tell an enemy of mine to have to bear with their service. Please take your business elsewhere.
I received some of the best customer service from this location. Never was there a problem that they couldn't solve for me even if it wasn't the way I thought it could be solved. Whether your new to Verizon or a long time customer I highly recommend stopping into this location. Ask for Sammy or Omar. These two hooked me up. I left one happy man with my iPhone 7+ !
All 8 badges! I swear to Mew-two!!
These guys are awesome! Very happy with my new phone. From the moment I walked in they were very helpful and accommodating. Showed me my options and explained everything in detail to make sure I understood it all. Even walked me through some of the things my new phone could do! Outstanding customer service!!
My first issue was the way the M.O.D. greeted everyone when they came in the store. He talked down to the customers he was working with and wouldn't take a moment to help new employees. Their promotions are whatever they think they should be. (The promotional price went up 3 times and then changed completely at the end) Their products are ALL over priced. (I did comparisons while in the store) Their promise of customer support goes out of the window the first time you have an issue.
Verizon Authorized Retailer Tcc is a US Electronics Store based in Wilmington, Delaware. Verizon Authorized Retailer Tcc is located at 4737 Concord Pike #590, Wilmington, DE 19803, USA.
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