I will contact an attorney these businesses shouldn't be able to take advantage of customers like this
My wife drives a 2004 Volvo XC90. It has about 170,000 it runs very well because we kept up on the maintenance over the years. We had planned to drive up to New Hampshire for Thanksgiving using the Volvo because it's a great highway vehicle. Monday morning November 27 2017 I went out to start my wife vehicle like I always do. The car would not start. We have had this problem before so I attempted to jump it with cables, I was unsuccessful so I called volvo explained Dave the situation and I always reminded him we have had the problems happen numerous times, and usually we are able to jump it and it'll be fine for a while til it happens again. Dave asked me if we have had any other issues I advised him no because we keep up on the maintenance with our local mechanic. I advised Dave that the car runs great, and that we have no issues whatsoever other than the battery dying out. Dave who is the manager of the service department told me to drop it off and he'll have it diagnosed. After we agreed to have the vehicle towed in for the diagnosis, Dave called me and said I needed to come in and sign papers before anyone can work on the vehicle. This was on Wednesday. Within a few hours Dave called and told us they have verified the problem and the car needed a throttle body. I told Dave that we was on our way out of town and that I'll be in touch by Friday. I called Dave back on Friday and reiterated to him that I wasn't a mechanic and that I didn't know what a throttle body is or it's functions, and the only problem we have with the car is the battery. He told me from his mouth that he was 100% sure the throttle body was causing the issue and if he install a new one the problem with the battery would go away. Let me tell you this! After I was convinced by a supposedly professional licensed mechanic, to agree to get the throttle body installed, he called me and said I needed a alternator because the battery is still not holding a charge. Now volvo is holding my vehicle hostage because I refuse to pay for a problem I didn't have. As I type this review my battery still want hold a charge and they are demanding 1100.00 for service. This should be a CRIME the way they are able to scam innocent people out of there hard earned money. BE CAREFUL TRUSTING DAVE!! THIS IS OBVIOUSLY SOMETHING THAT'S PRACTICED AT THIS BUSINESS now I have to contact the better business bureau because every time I call they continue to put me on hold and continue to give me the run around.
I have wanted a Volvo for 4 years now and Union Park Volvo made my dreams come true! I traveled from Philly for their great deals and it was well worth it. Also, the customer service was fantastic. Henry, a salesman, along with the other staff at Volvo were extremely accommodating and made the process of buying a car as easy and stress free as possible. I will definitely be recommending friends and family to this dealership!
I have been buying automobiles for myself and others for over 50 years and I have never encountered a dealership like U. P. I just leased an XC90 from Henry and Mica and I must say it was the single most pleasant auto transaction I have ever had. Henry is the exemplary salesperson and his demeanor is exactly what everyone wants, but rarely gets. I can't say enough positive things about him and Mica. They renewed my faith that there really are great, caring salespeople out there who actually listen.
Best car buying experience ever! Knowledgeable staff took time to understand our preferences and requirements. Great team at Union Park Volvo!
Recently purchased our 2018 XC90 from Union Park and had a very positive experience. The team, including our consultant Mark Visconti, were very accommodating and respected out tight timelines as my wife and I juggled varied schedules. From the test drive to the paperwork to the pickup, everything was smooth. Highly recommend checking out Union Park if you are interested in a Volvo.
Union Park Volvo Cars is a US Car Dealer based in Wilmington, Delaware. Union Park Volvo Cars is located at 1701 Pennsylvania Ave, Wilmington, DE 19806, USA.
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