The work was completed as defined. In general, Diver does a great job. This time not really up to their high standards. Had a 7:20am appointment, heard nothing so stopped off around 2:30pm. The work had not been started. Got the Truck back around 4pm. Next day went to a another location to have my alignment done and they indicated that that my battery should be replaced as it was not performing at the correct level. I confirmed the readings and replaced the battery. Diver had done a courtesy check and indicated that the battery was fine. Disappointed that Diver had not indicated there was an issue with the battery.
My daughter was sold and I was too! My husband wanted the car for himself the first day he saw it!!
Her professionalism, character, personality; honesty and fairness is what makes her an awesome sales woman.
I checked out the car and wasn't sold right away on getting it. When I was getting ready to leave and continue my search elsewhere, Mrs Jodi asked my husband and I to hold tight because she wanted to look into another option.
When I called I was greeted by Mrs Jodi who welcome me to come and check out the car I was interested in.
She took time out of her schedule to drive the car to my mechanic fir him to checkout.
I have been searching for car for my 18 year old daughter. I begin my search online and that's when I came across Diver Chevrolet.
Have had a positive relationship with this dealership for 25.5 years buying our first Suburban there in May 1992. Nothing but positive outcomes for the first 24.5 years. We have had 3 of our cars serviced there over the past year and each has had to go back to have the work corrected as not done correctly the first time. With most recent issues took to the Service Manager, Steve Martino on 3 different occasions and felt his responses in the last two interactions were very dismissive. Also brought the concerns to the owner's attention of the Franchise, Rich Diver. He just called back and said Steve was aware and dealing with. We had only escalated because we felt Steve was not addressing. Said goodbye to the one salesperson, Bob Havens, we worked with over all those years. Now spreading the word with all the folks we have recommended there over the years that Diver can no longer be relied upon. Just went to my neighbor whom got a new truck there in the past year on my recommendation and explained the calamities we have experienced and some other places he should now seek out to get his vehicle serviced going forward. Will see the rest of the folks at holiday parties, get togethers over the holidays, and will send emails to rest of them to make them aware of our poor experience the beginning of the year and suggest they steer clear of Diver going forward. Some folks need to be put out to pasture there, as the idiom goes. Diver is a company we can no longer support and will no longer recommend to our friends, family or business associates.
I will forever be grateful!!
When it was time to move forward in purchasing the car, there was a discrepancy with price with management. However, Jodi stepped up and made everything possible! If it wasn't for Mrs Jodi I would have never visited this dealership again. I will refer everyone I know to her.
Later on in the week I brought my daughter down to see the car and to make sure it was a perfect fit. Mrs Jodi took my daughter on a nice drive. The drive didn't feel like business as usual it was more like a family drive!
They are awesome!!!!!!! I went there after work but before I came in Larry and I was on the phone. I already knew what I wanted and we discussed the process of me getting into this vehicle. I was a little scared that I would not get a good deal but the team at Diver helped me and my payments are really affordable. I was in and out in less then 45 minutes. That's from paperwork to test drive to me filling out paperwork. Also I love the fact that they did not try to up sale me and tell me what type of car I should get like other dealerships. They are very professional and also they have a detail shop that's open to the public as well as a service shop. I have a lot more to say but overall they are AWESOME!!!!!!!!!!!!!! Please I recommend all to check them out.
The best car buying experience! Easy process start to finish. We love Diver!
When Mrs jodi returned she said she had the perfect car for my daughter and was offered the car at an amazing price.
Diver Chevrolet is a US Car Dealer based in Wilmington, Delaware. Diver Chevrolet is located at 2101 Pennsylvania Ave, Wilmington, DE 19806, USA.
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