I took my BMW X5 for a regular recall service, when i picked the car up, it took them awhile to locate my key and rushed to get us out of there as soon as possible. Upon accepting the car we noticed the car's engine lights were all lit and asked the manager what happened. He replied by saying, i don't know and here is your key. We were only driving the car about 5 miles from the dealership when everything stalled and the car wouldn't move more than 5mph. We ended up having to tow it to our mechanic's place. We came back to the dealership to ask what really happened to our car and why it wouldn't run after picking it up and the manager got really verbally belligerent and told us that he doesn't have to do anything and he's not responsible for what happened to the car. We left feeling frustrated and lied to. We ended up going to our mechanic and come to find out that BMW did not properly reconnect and program the computer which caused the vehicle to disengage and stop running. $250.00 later out of our pockets for fixing their mistake and BMW never took responsibility for their own mistake. It was truly disappointing and will never ever go back there and would not recommend anyone to go there either. Very bad customer service from the top (manager).
5 stars for excellent service. This is where you need to bring your BMW! This service center was understanding of urgent issues and very accommodating. On two different occasions technicians, Ross and Mark, accompanied me on rides to help pin point the problem. Robin made this process seamlessly easy and worry free. I believe she went above and beyond her duty. I am truly grateful for her thoughtful and exceptional customer service.
No pressure sales force that was very knowledgeable and courteous. Test drove 2 vehicles to decide what I want to get and came away not being able to decide which one I liked better because they were both fantastic.
I was in Delaware visiting family and saw the exact BMW I was dreaming about on Union Park's website- unfortunately I saw it after hours, and was heading home, but I contacted Dan Arriaga on Monday who sent pictures and the CarFax, and put it aside for me to test drive the following weekend. He knew I had a limited amount of time so he detailed the car and had everything ready for me before I even got there. I was nervous about buying a car from a dealership a few hours from home, but Dan was great to work with on this deal and made the process stress free and easy. I was driving off the lot in time to make it to dinner with the family. Dan even checked in with me a few days later when I was back home. I highly recommend calling Dan at Union Park the next time you're looking for a BMW.
Worst service experience I’ve ever had. We arrived and waited for 30min to even check in. After we sat with a service associate he proceeded to help someone who arrived after us and did not even acknowledge our presence for another 10min. When asked why her needs took priority over ours the associated blames others. Really terrible customer service.
Union Park Bmw is a US Car Dealer based in Wilmington, Delaware. Union Park Bmw is located at 1900 Pennsylvania Ave, Wilmington, DE 19806, USA.
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