Last Night had no hot water went to water heater and it was leaking on floor. Call Joseph Fredrick & Sons 7:30 in am spoke to very nice lady that said she would put me on the schedule for today but not sure when they would be able to get out due to call volume and they would call when on their way. Got a call at 9am saying someone was on their way was there a few minutes latter. He wrote up an estimate for new water heater and install and started job immediately.
Our heater wasn't working Wednesday night. I had called 3 other "24-hour" service places. The earliest they could come out (if I talked to anyone) was the next day after noon. I called Joseph Frederick and Sons, spoke to an operator who took my info and I received a call from the technician on call, Aaron, within 20 minutes. While on the phone he walked me through some troubleshooting and sure enough, it was a just a switch on the furnace that needed to be turned back on. Aaron took the time on the phone and saved us the huge expense of an emergency visit just to flick a switch - and as a bonus, he was very kind and pleasant! We have had a service contract with another company in the recent past; however, we will not be going back to them. We will be using Joseph Frederick & Sons from now on! Thank you for the great service, Aaron!
Had an electric problem. JF&S correctly identified it as a Delmarva issue and indeed it was. Delmarva came out and my problem is solved. Very knowledgeable staff. They hit the nail on the head and were able to come out quickly. 5 stars! Will call again!
The beginning of Summer woke up and had no AC. Have 94 year old Grandmother living with us. Called 4 "24 Hour Service" companies. 2 left message no answer never heard back, 1 called back next day and Joseph Fredrick & Sons I left message and had a return call in under 10 minutes and Tech was at house in about an hour. He was able to fix problem unit was frozen up. Had to let unit sit to defrost told me to turn back on when defrosted and if any problem call him back. Was very impressed when I got a follow up call from him latter that day to make sure unit was back on and running OK. A lot less then I expected to pay for a Service call on weekend and Tech was top notch.
Excellent Customer Service and Workmanship will never use any one but Joseph Fredrick & Sons in the future. Great service for a very reasonable price.
It was nice to hear " we can fix this " ... AND NOT " your going to need a new heater " ........
Kevin is friendly , polite ,helpful and very good at his job. He is a credit to Jos. Fredricks and himself.That says it all .
would recommend to anyone --- yes
I had a problem with my heater not working and Fredrick & son made a ernest effort to fit me into the work day last minute , It was cold and calling to get colder & snow over the next couple days , the tech came out and diagnosed the possible problem ,ordered the parts and returned a couple days later once the special order parts arrived and he installed the necessary part and things have been working fine ever since .
Joseph Frederick Sons is a US Plumber based in Wilmington, Delaware. Joseph Frederick Sons is located at 810 Stanton Rd, Wilmington, DE 19804, USA.
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