I took my grandmother's ring to have 3 prongs repaired and the stone reset.
Brought my wife a ring a month ago and 2 diamonds came out already
1st time we picked up the ring I was shocked at the quality of the work done on the ring. The prongs looked as if they were beat with a hammer, gouged and smashed on the stone, and the stone is scratched to hell. They agreed to make it right and they denied any sharp tools are used when repairing jewlery.
Jared has lost all credibility with me, I will never do business with them again. It's too bad because we have spent a lot of money in this store. I will allow them to inspect my jewelry purchased from them, per the agreement, but they will never make any repairs needed.
Love this Jareds location the sales associates are wonderful and friendly you don't feel that horrible pressure when you go shopping to feel obligated to purchase something! Have purchased a lot of jewelry here definitely recommend!
Excellent service very professional people happy to help you out with anything
Went to pick up the ring the 2nd time. The stone was set sideways, prongs still smashed and gouged. This time we were told that the original jeweler that worked on the ring is no longer employed by Jared. The staff acknowledged the stone was not straight and they apologized. At that point, I said I would take it somewhere else and have the ring repaired. They asked me to let them make it right since the person would did the work was gone. I was ensured that the manager would personally oversee the work. The store is over an hour drive, so they suggested that they would ship my ring to Kay's.
I agreed to give them another opportunity to fix the ring. I picked up the ring yesterday. I'm sad and disappointed in the unacceptable work Jared did on the ring. I am beyond angry at this point. I paid for services that I'll pay someone else to again to do it right.
DO NOT GO TO JARED IN WILMINGTON DELAWARE. I have never had a more disappointing, awful and just outright unacceptable experience. To make too long of a story short, we bought my engagement ring here and not once did they mess up my ring, but TWICE. The day of, they told us it would be ready in 5 hours, and when I came to pick it up, they had placed the center stone on the wrong prongs. When I explained to the jeweler that it was on the wrong prongs, he was just rude. My center stone was also off-center, and when I told him that, he snidely replied "I wasn't looking that closely." Well I WAS, and YOU SHOULD HAVE BEEN. After it was "fixed" a week and a half later, one of my prongs broke!!!!!!! I haven't even had the ring for THREE WEEKS. When I took it back in AGAIN to to be fixed, the assistant manager was shocked that it had broken and immediately knew which jeweler it was (younger gentleman with long hair). Had it fixed (yet again) by a different jeweler. When I sat down with the general manager the next day to express my concerns, she pretty much laughed in my face and said she couldn't do anything. She never even apologized or took any responsibility for her staff!! There's so much more to the story, and for that reason I am writing this WARNING to please not go here. Terrible customer service. They just don't care.
Jared The Galleria Of Jewelry is a US Jewelry Store based in Wilmington, Delaware. Jared The Galleria Of Jewelry is located at 5327 Concord Pike, Wilmington, DE 19803, USA.
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