My ring was purchased on 11/04/15, and they promised the work on it would be done 11/18/15. I called on 11/27/15 and the ring was still in the store and no work had been done on it. Assistant Manager apologizes and promises a $500 refund as well as trying to get the ring ready as soon as possible. When I go to pick it up a week and a half later, the General Manager refused to give me the refund as promised. Be wary as this store does not keep its promises.
Staff are Friendly and very professional
I worked with Ann to purchase a ring as a Christmas gift. She was knowledge, respectful of my time and was able to help every way I could possibly imagine. I will definitely be back
I've been shopping here since 2007 (the chain since 2004) When it comes to a personal experience and friendly staff you can't beat working with anyone one of these lovely ladies. From the upgrade consults to the short notice gifts they will help you with the utmost professionalism.
I recently visited the Helzberg store in Wilmington, DE to purchase a diamond ring that I have been saving for. My family in an effort to help me get the ring of my dreams have given me gift cards to the store over the past year. I had just over $1300.00 to shop with. I found the ring I loved for $4,500.00 since this is a luxery item I was planning on laying the ring away and making monthly payments on it. I wanted to use the $1,300.00 as the down payment. I was turned away stating that the gift cards could not be used as a down payment, I needed to come up with another $450.00 to place the ring on lay away. I cannot tell you how disappointed I am with this store policy. If I could I would cash in the gift cards and go to another jewlery store.
Helzberg Diamonds is a US Jewelry Store based in Wilmington, Delaware. Helzberg Diamonds is located at 4451 Concord Pike, Wilmington, DE 19803, USA.
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