terrible service, just a complete den of snakes, kept telling me to try the "complimentary" and "free" one a day contact lenses, so I did like a trusting dummy, then they say: that'll be fifty dollars, I said, but they were free - these weasel's response : the contacts were free, but the fitting fee is $50. And all they did was tell me to sit in front of a mirror and put them in my eyes, a total rip off. Then, I asked for my prescription for my contacts, and they say, state law forbids that , you need to fill your prescription for contact lenses here (at a massive mark up to what I could buy them for on internet, etc) and I basically have to argue for about 10 minutes before they very begrudgingly give me the prescription and tell me im risking serious eye injury, even blindness, if I buy contact lenses over the internet - what a load of BS.
I got an eye exam with Dr. Draper, and she made me feel so comfortable during the exam. Everything about the visit was pleasant. From the pre-exam , doctor exam and visit to the optical dept, I received EXCELLENT customer service. Everyone at Simon Eye Associates was helpful and friendly! I Definitely recommend them !!
I was very satisfied with the eye exam. However, buying glasses was a fiasco. I was told it would take 2-3 weeks to have pair made as the frames were a special order for Oakley. After a month I called to check in. Nope. Two weeks later, nope, etc. for close to three and a half months. And never once did they call me. Pathetic. About two months in I asked that a copy of my prescription be made available so I could get another pair made. I picked that up. Today when I called to inquire on the status, I was told they canceled the order because I said I did not want them. Wrong. The clerk I was talking to said she remembered talking to me. When I stated that was not what I said and asked when my credit card was credited, I was told it had not been and that when I come in to pick up the prescription, she could credit my card. I had to laugh! Right! I already picked up the prescription and at that time, no one asked to refund me. Horrible service. Clerks with no sense of customer service and surly.
Took my 10 year-old daughter for her first eye exam today after catching her squinting and had my first eye exam in years. Everyone at the office was very nice, we were taken back ahead of our appointment, and Dr. Tucci was wonderful. I was extremely impressed. The two pair of glasses were a bit pricey but it was worth it for the excellent service. Thanks to all.
Robin is the Glasses Selecting Whisperer! I always end up with what she gravitated to first!
this is the worse place to go for an eye exam in Delaware. Dealing with this company is like dealing with Bernie Madoff's company.
Simon Eye Associates is a US Doctor based in Wilmington, Delaware. Simon Eye Associates is located at 2625 Concord Pike A, Wilmington, DE 19803, USA.
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