You do have a wonderful salon. The services are very good. But all you have done with your response is add to the billing confusion. And I would think any customer would become nervous in regard to what they were paying for when it can vary so greatly and you reserve the right to change your mind on a service so long after services rendered.
As for the most recent overpay on my part. I do understand that you would not offer multiple discounts on a service... You are the first to suggest I should have been even offered the larger discount which again is different than from before. Even in the email to fix the most recent billing error that wasn't brought up.
Just had a massage done by AMIE. She is absolutely amazing! Magic hands! Cant wait for my next appointment!
Robyn
Great services poor customer relations and billing. Clearly doesn't want my business.
Ask for Victoria. She is just amazing and understands what haircut/style/color would suit your face and need. She listens to you thoroughly, never in hurry and suggests the perfect hair products for you(if you ask for it). Would totally recommend it to anyone.
To resolve a deficit vs. leaving your salon based on an agreed upon price are 2 different things. You went back a month later and decided I hadn't paid enough for services previous. That is not me leaving with a deficit owed for services and yes that does offend me to be suggested I would do such a thing. If anything I would think you would be thankful for me even agreeing to pay it anyway when we both know what most people would tell you what to do with a billing error on your part and asking someone to pay more a month later.
Update Monday November 27.
Bartollo does a fantastic job for me and my wife. We both are now getting the best haircuts we've had!
Fabrizio,
This was my first time for I am quite timid about getting my hair done. I had lost a lot of hair due to medication so I am very fearful of all the brushing. I know what my comb looks like at home. I also like to trim my hair after a drink or two...so nice uneven ends there. I was given Matt as my stylist and he rose to the challenge. I knew it was going to take some time to shape and trim to get a good hair style going. He and I talked, he looked through my hair and we are going to do a session about every two months, I promised not to cut my hair and we both laughed. Staff was bright and friendly for an early Saturday...made me smile. Glad I found them.
I have been accused now of walking out of the salon without paying anything for services as well as making up the conversation about the discount for nail services from the flash sale.
Thank you for the response to my review. To clarify a couple of your points.
Fabrizio Salon Urban Retreat Spa is a US Hair Care Studio based in Wilmington, Delaware. Fabrizio Salon Urban Retreat Spa is located at 1604 W 16th St, Wilmington, DE 19806, USA.
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