Don't waste your time, there appointment doesn't make any sense.
i had a worst experience yesterday i had an appointment to check suspension and wheel alignment and i dropped off at 10am and i didnt receive any call back till 1:30pm so i called them about the status and they said that strut evaluation is going on but later when i went at 3 o clock and to take my car as i had some other work i have seen that they didnt touch my car until then and lied about the evaluation and all that stuff.
They can’t keep up with their appointments and never perform service on time! Very disappointing!!!!
Service is OK(that's why i give 2 starts), but the management sucks.
that was the second time which i had faced with my front suspesions which i had bought and installed at sears.
I dropped by to have a tire mounted to a rim. Originally it was going to be about an hour wait, we offered them $20 to take us right away. They saw us right away, we were in and out in 15 minutes, and they ended up turning down the extra $20. Nice, friendly, and helpful people. Thank you!
I will never go to the store in my life.
Oil change took 2.5 hours with appointment. Made an appointment and was told they can finish the oil change in 1 hour, after 1 and half hour they told me they haven't started yet.
Had an appt for 11:00 AM. Arrived at 10:35 so we were not late. At 1:30 the car was still in the lot. They also could not find the installation packages that they advertise on the web site. Could not get the price straight. Seems they took people without appts before us, as evidenced by the women who offered them $20. 3:30 and the car was finally done. Car pulling to the right but I wouldn't go back there to get it corrected. Will go to another sears to repair.
Another day, made an appointment, same thing happened again.
Sears Auto Center is a US Car Repair based in Wilmington, Delaware. Sears Auto Center is located at 3240 Kirkwood Hwy, Wilmington, DE 19808, USA.
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