Good folks not looking to sell what's not necessary
Special ordered a set of four Bridgestone potenzas for my BMW 328i. Unfortunately the tires rubbed due to the rims I had on the car. Firestone's return policy is great though. Since they installed them, I was able to return them and get a full refund. Didn't even have to pay for labor. Just be sure to go online or call to set an appointment before you arrive because otherwise you could end up having a long wait. Also, if you call it will guarantee that your tires are at the establishment ahead of time making your visit painless. Thank you Firestone.
Do your homework before choosing Firestone Auto. I've asked them to quote me on two different issues before -- a catalytic converter and window motor replacement. For the catalytic converter, I was quoted $665. Two different exhaust shops quoted me priced under $400 (parts + labor). Additionally, they quoted me a window motor before for $600. Just looking at google, the window motor runs for $100 or less. I never had an additional quote done for the window motor by another mechanic, but I'm certain that removing the door panel and swapping the motors does not equate to $500 in labor. Please, window shop at other mechanics and see what they will quoted you. Don't let them scam you into ridiculous prices.
I will never take another car here again. I wouldn't recommend this place to anyone. I work on cars a little and understand some basic maintenance. I'm a novice. To save time and money one day I took an older car to Firestone because I had one of the promotional $19.99 oil change coupons. They told me they would also do a check up. I was fine with that. I declined the $350+ recommendation to replace my radiator hoses that were "old" (not leaking and still work fine 20k miles later). No problem. I picked up the car, everything was fine. The next time, I decided I would just change the oil myself. Whoever worked on my car at Firestone stripped my oil pan when they put the drain plug back in. Since there is no way to prove that they did this since I decided to change the oil myself and had already removed the plug since the last change, I decided not to bother with it. Had to get a new oil gasket and pan. Ended up paying $300 somewhere else to do it. Thanks.
I do work on my own car, so all I've had them do is the lifetime alignment. It's a great deal & I love that they give you a print out of the alignment every time.
Firestone Complete Auto Care is a US Car Repair based in Wilmington, Delaware. Firestone Complete Auto Care is located at 3301 Old Capitol Trail, Wilmington, DE 19808, USA.
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