Walked in at the end of the night to ask about tune up prices and return time. And Paul, took care of me with an "express tune up". great customer service, polite and knowledgeable. I plan on making this my LBS
This shop provided great customer service. They let me test ride a few different bicycles before my purchase. I plan on going back to them for maintenance and other bicycle related products.
Just picked up a bike that was in for the Maintenance Package: Basic Tune-Up. While the staff and owner were professional and courteous, I was disappointed in the results. Spoke with the owner, who then explained what was and wasn't done, very polite. I expected the bike to be cleaned, at least where the "tuning" was done. I suspect that I received what I paid for, though for what I paid I expected a different result. Discuss your requirements.
Walked in looking for a Giant road bike for my husband. When we asked for the model we were interested in, the person helping us didn't have any idea what we were talking about. He walked us over to the rack and said - here's what we have, let me get the catalog. He proceeded to ask our price range then hand us the catalog while he and another employee shot the breeze with another customer. We decided to leave as we weren't being given the time of day, to which he lets us know they can order anything we want, including 2018 models. Out of nowhere the 2nd employee asks what we're looking for and then informs us they sold everything during a large sale the weekend before. Not one time did either employee tell us about other brands or models or volunteer any additional information. The sign on the door says under new management - I shudder to think what it must have been like before. Very disappointing.
Purchased my mountain bike there, After a factory defect in the fork, The shop Replace with upgrade to carbon fork without Charge. Will highly recommend this bike shop.The mechanic and salesperson was also very helpful in my needs.
Brandywine Bikes is a US Bicycle Store based in Wilmington, Delaware. Brandywine Bikes is located at 1812 Marsh Rd, Wilmington, DE 19810, USA.
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