Called to make 2 appointments with the groupons I had purchased. The owner was extremely rude and unprofessional on the phone. Very unhelpful and lacked communication skills when discussing the Groupon. You would think as the business owner she would be both pleasant and respectful but this was absolutely not the case here. Wish I could give negative stars, needless to say I will not be getting my massage nor will I ever recommend this spa to anyone else.
Nice experience with videll very friendly for body waxing. Would go again
I share the experience of others who have been poorly treated. Made an appointment for my partner as a new customer. Got there and door was locked and lights dim. Noticed keys in the door from the inside. We knocked. Rudeness herself came to the door and was annoyed that we knocked because she said "I am with a client" in a sarcastic tone. We arrived 10 minutes before the appointment time and she wouldn't let us come in and sit inside. She told us she preferred that we come back at our appointment time. We did NOT. The owner is a horrible communicator. She could have explained to us when we made the appointment y told us when we made the appointment that the door would be locked and because she is alone, she would like us to come at the exact appointment time (not 10 minutes early!), we would have understood. The fact that there was no note on the door, no communication beforehand- AND the sarcasm with which she spoke to us when we knocked on the door- we will never go back. Nor will we recommend this salon to anyone else. There are lots of other places in this area that provide these services. Choose one that treats you respectfully and deserves your money!
I can relate to Natalie Mitchell. Not mad I just won't visit again. Spa's are relaxing she does the massage instead of hiring help your rushed
I would not give this place one star. Everytime i try to make an appt. the receptionist is never around to answer the phone and when i finally did get throught the information about using groupon was misleading. She is rude and lacks the amount of information for customers. TERRIBLE SERVICE!!
Videll Day Spa is a US Spa based in Wilmington, Delaware. Videll Day Spa is located at 33 Trolley Square, Wilmington, DE 19806, USA.
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