I have been extremely unhappy with this office. We have had our insurance with State Farm for over 30 years and have never been treated so unprofessionally as Abby Pubusky has treated us in the last year. We are seriously considering changing carriers or certainly offices. We made an appointment with her staff to meet with her to review our plan over 1 month ago. We called several times to confirm and never received the curtesy of a return call until 2 days before the scheduled meeting that told us that Abby does not meet on Saturdays with her clients. We should have been told that when her office said that we were scheduled over a month ago. Further more, when I had an accident a while ago, I went to rent a car and was told by the rental car agency that State Farm does not have the coverage that was on our plan, that our plan was several years outdated. In fact, the current plan was significantly improved and less expensive for us if we would have been able to use it. They would not honor the current plan for our rental. I suggest if you are in the market to use State Farm in the future that you look elsewhere for a more respectful, professional, and customer focused office!!!
I have been with this State Farm agency since 2013.
I am a long time State Farm customer and Abby's office is the best I've worked with! Abby is great and her team is well versed on all of my policies. Every time I call they take care of me and my family. Can't recommend them enough!
Abby is the most helpful insurance agent I've ever worked with, she takes the time to explain everything to me in detail and provides clear answers to all of my questions. Her and her team provide excellent customer service and great follow up. Through my experiences, Abby and her team are extremely responsive and proactive in helping me protect my family. Abby is as honest and upfront as they come. I highly recommend her agency for anything you need.
Abby Pubusky's State Farm office is top notch when it comes to your insurance and financial service needs. She and her team are friendly, professional and very knowledgeable. They always are there to help with any questions or issues that I have with my coverage and policies. It is so nice to have such a pleasant customer service experience on every interaction. I can't recommend the office enough, they are the best!
Abby has a world class personality and is always willing to help. She and her staff always make themselves available to answer questions about my policy. I would highly recommend her if you're looking at changing agents or moving to State Farm!
Abby Pubusky State Farm Insurance Agent is a US Insurance Agency based in Wilmington, Delaware. Abby Pubusky State Farm Insurance Agent is located at 1805 Foulk Rd, Ste A-B, Wilmington, DE 19810, USA.
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